Workforce Manamement Software for the Contact Center and Back Office
 
 

See what the Community Advantage is all about!

Watch this video to see how the new Community 4.0 fundamentally changes the way you think about Workforce Optimization.

 

 

 

  Since the deployment of the Community workforce management tool, our Customer Service department has seen an impressive reduction in overtime costs, as the tool enables us to accurately schedule staff according to actual need. Breaks and lunches are scheduled automatically by the tool, ensuring that staffing is maximized at all times. We have found that since implementation in 2005, our scheduling accuracy has been consistently within 1% of forecast. As budgetary accuracy is critical in any business, we have total confidence in Community to provide us with appropriate scheduling to meet the demand of a fast growing company. Wade Clark Customer Service Director
"Community is used to accurately forecast our Customer Service inbound call center, giving us the ability to schedule enough staff to maintain a service level greater than 90%. The overall variance was 2.15% in 2010 and -0.44% in 2011," Darlene S, Workforce Analyst
"WFMSG is easily one of our favorite vendor partners - Community is a great product, they provide wonderful service, all at the right price and they listen." - Tim Montgomery, President , CSG - Culture, Service, Growth
"Thanks for your hard work and dedication to the Community product and your customers.  You guys rock!"  - Sherry S, Telecom Manager, Hagerty Insurance
"Community has made our scheduling process easy and efficient. The services, training and support that have been provided by WFMSG are first rate." -  Tom H.  Rochester Gas & Electric Corp.
“Deploying Community enabled Red Canoe Credit Union to increase agent adherence by 20 %. We absorbed a 10 % staff reduction without a decrease in service levels as a direct result! We cannot imagine our center without it.’  Cindy C.  - Call Center Manager.

Call for a Live Demo!

Get a “Live” demo of Community now.

1-877-668-6870 or 585-598-0004 press 1 for Sales

Why shouldn’t it be that easy?