Create the world’s most agile agent workforce!

Mobilize your workforce in quick response to daily fluctuations in contact center demand. It’s never been easier to transform your call center into a cohesive Community.

Take a Tour
image description
Learnmore

Flex schedules. Inform agents. Meet demand.

Imagine possessing the ability to shift the schedules of your entire workforce, immediately inform agents across multiple communication channels, and elicit a swift reaction to meet call center demand — all within minutes. This is the power of Community, the new standard in enterprise workforce management software.

image description

Quite simply, there's nothing else like it.

Harness the power of a call center working in unison towards a common goal - executing your workforce management strategy. For the first time ever, Community tightly integrates all roles of the contact center to deliver:

  • image description

    Advanced Forecasting
    and Adherence

    Create efficiencies through multi-skilled forecasting and schedule optimization. Community’s three perspectives of agent adherence reporting increases productivity by 15% on average.

  • image description

    Automated Flexing
    of Agent Schedules

    Optimize your contact center with just a few clicks. Community offers nine schedule adjustment strategies which automate the flexing of agent schedules to meet call center demand.

  • image description

    Bi-Directional
    Communication

    Communication is key in responding to fluctuations in workforce demand. Utilize a two-way communication framework to deliver critical information to your team through preferred channels.

Synchronize your call center, on the go, all the time.

The Community Everywhere mobile application keeps agents informed and on task 24/7. Agents can accept and repond to notifications, review schedules, request time-off, and most importantly, maximize productivity.

View the Mobile App
image description

A partnership you can depend on.

Community is more than a software solution, it’s a relationship with a common goal — implementing an optimal management strategy for your company. From the beginning, we will guide you every step of the way to ensure your unique plan is executed with ease.

View our Services
image description