Notification Channels enables cross platform interaction
Community WFM enables your scheduling team to instantly notify your entire enterprise, a center or targeted agents on everyone’s preferred notification channels to emergencies, operational changes or any other important information. Community WFM integrates with mobile devices and enables your team to seamlessly contact agents via:
Community WFM utilizes Automated Schedule Adjustment Plans or (ASAP) to enable your scheduling team to make fully automated schedule changes to hundreds of schedules in just a few clicks.
ASAP’s intuitive interface enables users to: