Community 3.0 Debuts at Internet Telephony Event in Fort Lauderdale

High power, low cost workforce management solution redefines industryder

The WorkForce Management Software Group, Inc, (WFMSG,) an emerging leader in collaborative forecasting, scheduling, reporting and workforce management solutions, today announced that it will unveil Community 3.0 at the Internet Telephony/Call Center 2.0 Event at the Fort Lauderdale Convention Center January 24-26th.

“We are tremendously excited to present Community 3.0 at the Internet Telephony/Call Center 2.0 show,” said WFMSG President, Daryl A. Gonos. Community 3.0 was designed for the web generation and for use with “agent anywhere” contact center configurations that are embracing worldwide commerce and the internet. Community 3.0 represents a new approach and a vastly less expensive, user friendly alternative from the difficult to use, deploy and support legacy workforce management platforms of the 90’s. Traditional single site centers or enterprises with agents scattered around the globe working from home now have a scalable, low cost solution that delivers the high-end functionality demanded by efficient operations. Community 3.0 is a definitely a “buzz” product that will have users and the competition standing up and taking notice.” he concluded.

Contact centers finally have that refreshing choice they have been longing for in the workforce management technology market with Community 3.0. One look and users of all levels will immediately appreciate the range and flexibility associated with addressing their challenges while the web interface neatly and cleanly enables them to interact with the application. This is evident for analyst, supervisors, agents, and all of whom interact and benefit from the Community’s rich feature library. Community 3.0 is the combination of power and simplicity that contact centers deserve. The new architecture sets new standards for functionality and ease of use.

“3.0 is the second generation of Community that is 100 % browser based technology, says WFMSG CTO, Peter Schmidt. The solution is .NET and ultra thin so IT departments love Community. Users can access the application from any hot zone from any device that supports Internet Explorer 6.0 or better. That means users can monitor intraday performance from the airport or agents can request vacation from home. We are super excited with this launch, not only is Community 3.0 innovative, it also has been significantly enhanced to address the most complex of contact center environments. No center should make a decision about investing in workforce management technology without reviewing Community. 3.0 will raise their expectations, save budget money, and be a long-term workforce management solution that is at the very beginning of its product lifecycle. The same can not be said for the legacy products and it is very exciting for us to be leading the market.” Schmidt concluded.

About WFMSG

WFMSG is an emerging leader in collaborative, low cost, innovative workforce management solutions. To learn more about Community or set up a live product review of this revolutionary product contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

Company Contact:
WorkForce Management Software Group, Inc.
(877) 668-6870
sales@wfmsg.com