WFMSG's Community Heralded as "the first really new thing in workforce management in the 21st century*"

Awarded Best of Show, Miami Call Center Demo and Conference

April 24, 2007, Frisco, Texas - The WorkForce Management Software Group, Inc. (WFMSG), an emerging leader in collaborative forecasting, scheduling, reporting and workforce management solutions, today announced that their Community workforce management application was awarded "Best of Show Award" by the editors of Call Center Magazine at Miami Call Center Demo and Conference.

Community is a browser based workforce management application that delivers intelligent, targeted workforce management information to every position in the contact center, including agents, supervisors, analysts and managers. Each role has a user defineable home page that also serves as Community's unique "Collaborative Exchange" which facilitates rapid communications between all contact center resources. This wide utilization of the product by the entire contact center community is representative of the product's name and of the innovative direction that the WFMSG has taken the solution.

"We are extremely proud of this award," said WFMSG President, Daryl A. Gonos. "We believed strongly that the contact center industry was yearning for a browser based workforce management solution that was less costly, easier to use and deploy, and that supports the widest variety of environments. The simplicity and standards of our web application have dramatically lowered the bar to solving complex workforce management challenges. The architecture then fostered the innovation for which Community is being recognized today. Our product management team is highly seasoned and has believed, for years, that there was tremendous opportuntiy to radically redefine the way workforce management is percieved and executed. This award is a testament to that vision. We are most pleased by the reaction to Community by our customers. The praise of magazine editors and staff writers is fueling already tremendously high interest in Community."

The Editors of Call Center Magazine stated in the May issue; "The result is a new kind of workforce management system, one designed by people who heard all the complaints from a variety of systems for years. Workforce Managemtn Software Group's Community is one of the most interesting innovations in workforce management in years and maybe the first totally new system in more than a decade."

Staff Writer Harry Sheff penned, "...designed with two fundamental things in mind, today's web savvy agents and ease of use for everyone in the center. Harnessing this existing technology (RSS feeds) for the call center is a shrewd move. This may be the first really new thing in workforce management in the 21st century. It's a bold approach and one that we recommend watching: it could change the way you do business."

"The application and the company are about to truly break out and it is a very exciting time for our customers and all of us here at WFMSG," concluded Gonos.

About WFMSG

WFMSG is an emerging leader in collaborative, low cost, innovative workforce management solutions. To learn more about Community or set up a live product review of this revolutionary product contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

Company Contact:
WorkForce Management Software Group, Inc.
(877) 668-6870
sales@wfmsg.com