Community to be showcased at Call Center Demo and Conference
February 14-15, 2008
Miami, Fl. Look for us at Pedestal C-6.
WFMSG's Community Featured at Call Center Demo and Conference
Collaboration Exchange Increases Workforce Management Effectiveness
WFMSG Reports Sales Growth of 350% for Fiscal 2007
WFMSG Announces Community Integration availability across Cisco Unified Contact Center® Platforms
WFMSG's Community heralded as "the first really new thing in workforce management in the 21st century*"
Awarded Best Of Show
Workforce Management Software Group, Inc. Executes Product Marketing Agreement with Strategic Alliances, LLC
Community 3.0 Debuts at Internet Telephony Event in Fort Lauderdale
High power, low cost workforce management solution redefines industry
WorkForce Management Software Group, Inc. and Voice Data Systems Announce Reseller Agreement
The WorkForce Management Software Group, Inc. Appoints Peter A. Schmidt as Chief Technology Officer
Key R & D resource solidifies WFMSG as industry leading provider
WFMSG and Symon Communications Announce Workforce Management Outsourcing Agreement
Agreement Forges Award Winning Community Software with Industry Leading Best Practices
WFMSG Announces Community Integration availability across Cisco Unified Contact Center® Platforms
June 26, 2007, Frisco, Texas - The WorkForce Management Software Group, Inc. (WFMSG), an emerging leader in collaborative forecasting, scheduling, reporting and workforce management solutions, today announced that their Community workforce management application has been successfully integrated into all Cisco Unified Contact Center platforms.
Community is a browser based workforce management application that delivers intelligent, targeted workforce management information to every position in the contact center, including agents, supervisors, analysts and managers. Each role has a user definable home page that also serves as Community's unique "Collaborative Exchange" which facilitates rapid communications between all contact center resources. This wide utilization of the product by the entire contact center community is representative of the product's name and of the innovative direction that the WFMSG has taken the solution.
"We already have complete integration with the Cisco Unified Contact Center Enterprise® version," said WFMSG COO, Todd A. Cotharin. "We have now added this tight integration with Cisco Express® as part of our continuing focus on the mid market. Like Community, the Express platform represents a clear departure from the expensive, legacy platforms of the 80's and 90's and heralds the new era of open systems. From a competitive perspective, our customers tend to want web-based solutions and are forward thinking and innovative in the way they view their business and how they solve their challenges. They simply do not buy into the paradigm of investing in expensive infrastructure that ultimately cripples their maneuverability in very fast paced and competitive markets. The mid market will increasingly move toward soft ACDs as a solution choice and Community as a progressive, flexible, scalable workforce management solution. This integration is an important step in cementing our leadership as the workforce management solution of choice for the internet age."
About WFMSG
WFMSG is an emerging leader in collaborative, low cost, innovative workforce management solutions. To learn more about Community or set up a live product review of this revolutionary product contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.
Company Contact:
WorkForce Management Software Group, Inc.
(877) 668-6870
sales@wfmsg.com