Community offers a host of standard, advanced and industry unique forecasting features.  Five methods of forecasting workload are made available to the users.  Community produces both single skill and multi-skill driven staff plans and indicates the true value of cross training your agents.  Community extends the traditional definition of “what-if” analysis to new levels by allowing your analysts to evaluate the efficiency of staff plans that are based on different agent skill sets!  Community also saves every single version of every forecast for use at any time in the future!