Community’s unique Collaboration Exchange enables schedulers, supervisors and agents to act in synchronized harmony regarding execution of the daily workforce management process.  Agents make request through their user definable, easy-to-use web browser and these request instantly appear to their supervisor and scheduling teams.  Supervisors and schedulers can then approve or deny these requests with just a few clicks and Community automatically notifies the agents of the status of their request.  Community also features drag-and-drop schedule control enables rapid response to intraday anomalies.