Community empowers your agents while enabling a paper free scheduling environment. Nothing to install on the desktop, as long as agents have access to Internet Explorer 6, 7 or 8 they have access to 100% of the system functionality.   Configurable menus enable you to allow or restrict a wide range of functionality in addition to including menu options to other applications and web links. 

Agent functionality includes: 

Access to all of their schedules 

Request time off 

Review requested and approved hours 

Trade schedules with other agents 

Offer to give up hours 

Request additional hours 

Request schedule availability changes 

Request schedule preference changes 

Review schedules for Supervisor Group 

Report on personal schedule adherence data 

Report on personal telephony state data 

Apply personal screen layout preferences 

Apply personal screen appearance themes 

Participate in online surveys 

Receive streaming messages 

Receive instant schedule change notifications 

Create custom hyperlinks 

Send and receive Community Memos 

…and there’s still more!