Lowest Cost of Entry, Lowest Cost of Ownership

Community is delivered all inclusive, no modules, or hidden fees.

No site license fees or limits, No fees or limits for Managers, Schedulers or Supervisors.

Ultimate Flexibility with ON-DEMAND Licensing

 Add sites ON-DEMAND

 Adopt Networked or virtual site strategies ON-DEMAND

 Adopt virtual (In-home) ON-DEMAND

No new modules to acquire, no professional services fees incurred!!!

Superior, customizable tools for Schedulers, Supervisors and Agents!                                                       

Integrated Data Collection

Unique Queue Control

Forecasting & What-if Analysis

Multi-media Forecasting

Multi-skilled Schedule Optimization

Multi-dimensional “what-if” Analysis

Real-time Agent Adherence

Intraday Performance Report

Multi-site, networked and virtual Site Ready

 Virtual Agent Ready

Budgeting

Payroll Reports

Auto-Approve Rules

Surveys for Agents & Customers

Drag-and Drop Schedule Control

The Virtual Netline®

Imbedded Messaging

Agent Portal

Shift Swapping

Vacation Request

And much, much more!

Free upgrades under our standard maintenance plan.

License as few as 25 agents, scale to thousands!

Guaranteed Lowest Price!*

WFMG guarantees the lowest cost.  Present a quote from any premise based solution and we will beat that price.

*Aspect™, Calabrio!™, GMT™, Nice™, Pipkins™,  Verint™