FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that they have integrated the Community workforce management solution into the Five9’s Virtual Call Center Suite of on demand call center software. Community will be offered as the “Five9 Workforce Management” option for customers and prospects looking to use workforce management to increase call center efficiency and reduce operational costs.

“Five9 customers will be able to add Community’s rich array of forecasting, scheduling and intraday management features as an inexpensive option to their on-demand call center software,” says WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “We currently offer Community as a premise based solution to traditional contact centers, and now customers that prefer the Software-as-a-Service (SaaS) model through Five9 can achieve those same gains in efficiency. Our integrated solution hosted by Five9 makes it very easy for customers to get up and running, and the price point is very appealing. Adding this functional set into Five9’s market-leading on-demand call center software suite accelerates their customers’ return on overall investment,” Gonos concluded.

Community delivers a full array of cost saving contact center forecasting and schedule optimization features. Community allows users to optimize schedules, as well as execute timely intraday management procedures to run at peak efficiency. Community makes available world-class workforce management features at a price point previously unavailable to the broad contact center market.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. To learn more about Community or set up a live product review of this revolutionary product contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

About Five9, Inc.

Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.