Product Completes Beta Testing

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that version 3.5 of their Community workforce management solution has completed beta testing, is in production and available for general delivery.

“Community 3.5 is a Web 2.0 solution that facilities collaboration and communication for all personnel with a vested interest in the contact center, from agents to senior management,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community 3.5 has all of the features that are expected of an Enterprise workforce management solution combined with the collaborative tools that represent a unique and innovative departure from the legacy applications. The common web portal encapsulates managers, schedulers, supervisors and agents which drive efficiencies faster and farther than alternative solutions. Community connects people which makes for smarter and more effective workforce optimization,” he concluded.

“We have eclipsed legacy functionality and are now focused on cementing the human connection associated with workforce optimization,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Businesses demand efficiency and the people in those enterprises demand more sensitive and timely communications to empower their own lives. Community 3.5 meets the business requirements and arcs the enterprise in a social network via the embedded collaboration exchange. It is not simply workforce optimization, it is enterprise workforce communication,” Cotharin concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be readily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further investment required. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Siemens® and is also integrated tightly into Five9’s® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, Five9 and Upstream Works.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
pr@wfmsg.com