Community WFM to be resold and packaged under private label by leading contact center solutions provider

Frisco, TX (PRWEB) November 20, 2009 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that the company has successfully completed OEM negotiations for their product to be resold under an independent brand. Community will be offered by the OEM as both an independent workforce management solution and as an integral part of their workforce optimization suite.

“This relationship deepens our coverage of North America and opens up entirely new markets including Mexico and specific European countries,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “This agreement represents an important milestone for WFMSG and reinforces Community’s position as a Web 2.0, enterprise-wide workforce management solution with broad marketability. We are very excited with this partnership and will continue to foster similar OEM and distribution relationships as an effective means of rapidly capturing mind and market share,” Gonos concluded.

“WFMSG is committed to delivering superior functionality and design on the most modern platform,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Community’s architecture and our design make it the ideal candidate for other contact center technology providers that wish to extend their own applications. We can readily add other applications right into Community’s menu structure. We are very pleased with this OEM arrangement and will be supporting our partner in all aspects of product sales, delivery and service,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, and Upstream Works.

Media Contacts WorkForce Management Software Group, Inc. Daryl Gonos (877) 668-6870 ext. 801