Version 3.6 Broadens Market for WorkForce Management Software Group

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that their Community solution has been enhanced to support multiple languages.

“The contact center world is increasingly adopting a virtual agent configuration, and enabling multi-language capabilities within Community expands our market,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community delivers significant information to the agents along with powerful forecasting, scheduling and intraday management features for analysts, so presenting that information in each user’s native language enhances its value and appeal,” Gonos concluded.

“Community users simply enable their browser settings to reflect their preferred language,” says WFMSG Principle responsible for Product Management and Operations, Todd A. Cotharin. “The first supported language is French Canadian; however, the development structure is now in place for us to rapidly enable other languages,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801