Press Release Source: WorkForce Management Software Group, Inc. On Wednesday July 21, 2010, 3:09 pm EDT

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that it has further enhanced its library of ACD compatibility with integration into the Noble TouchStar® solution.

“Our strategy is to make affordable workforce management solutions available to a broader market and in particular the SMB space,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Noble TouchStar specifically targets the SMB space and is well established in the financial services market. Those customers now have access to Community’s lower cost, higher value proposition for a web based workforce management solution. We will continue to expand our compatibility matrix to extend the availability of Community to a larger market,” Gonos concluded.

“There was obvious compatibility of technologies and integration was readily accomplished,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Noble TouchStar is an open solution so it was natural for us to integrate from both a technology and market perspective,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Noble TouchStar is a registered trademark of Noble Systems Corporation.