The WorkForce Management Software Group (WFMSG) forges revolutionary workforce optimization technology, Community, with proven best practices approaches. For nearly a decade the contact center industry has relied on the WFMSG team to help them select, implement and optimize workforce optimization technologies across all platforms. We are passionate workforce managers coming from powerhouse operations such as Citibank and American Express. We have deep experience with all of the most well known systems and deployment practices and this perspective has enabled our team to create a set of highly effective best practices methodologies.
Now WFMSG has brought that experience to bear on the award winning product Community. WFMSG will ensure that our clients get the most from their workforce management investment in Community. WFMSG has been involved for nearly five years in the on-going development of Community and our influence on the product began at its conception. We believe our team of focused workforce managers will continue to shape Community in revolutionary ways that will expand the modern definition of workforce management.
Our deployment strategies drive to production and teach process and best practice as our standard. WFMSG’s objective is not simply to teach you how to administer software, but enable you to make the most informed decisions for your contact center.
Community and WFMSG represent a value proposition of:
Value: Community is a fully featured, workforce management application offered at a price that is typically 50 % below that of alternative solutions. One price delivers 100 percent of the functionality. Powerful features, like real time agent adherence and agent web functionality, will not take additional dollars out of your budget. There are no hidden costs or other modules to buy. One low price, well below that of competitive solutions and all the power you need. Community value; raising the bar and lowering the cost.
Heritage: Community software is intelligently coupled with best practices behavioral training that maximizes your investment. The WFMSG team is recognized around the world as the leading workforce management consultancy. We have been assisting clients with the selection, deployment and optimization of workforce management technologies, across all platforms, across all industries, for nearly a decade. We have observed that one size does not fit all and the marriage of workforce management with your business demands that recognition. Our advanced deployment strategies and on-going professional services reflect our heritage and our approaches respect your unique business model.
Technology: Community is intelligently designed. Community’s thin client architecture and HTML user interface offer significant advantages for users, as well as, on-going product development and deployment advantages. While most workforce management platforms are gradually migrating towards web based architecture and standard web interfaces, Community deploys with 100% web architecture today. Community is not a web front end or partial web portal riding on the back of dated architecture. 100 percent of the application and its full functional set are accessible via the web. Ease of use? If you can surf the web, you can use Community. HTML delivery means that there is no workstation setup required for individual PC’s. Perfect for in-home agents! Release 3.0 is the worlds only .Net architected WFM solution.
Service: WFMSG backs Community with a help desk and professional services that are unmatched in the industry. Our team averages over 15 years of exclusive workforce management focus. We offer on-going professional services that include operational reviews and best practices training that leverage that experience. Our help desk subject matter experts offer value and perspective that goes well beyond that of alternative sources. We even offer temporary services in the event you lose a key resource. You have questions, WFMSG has professional services solutions.
WFMSG is seeking partnerships with contact centers looking for a fresh approach and innovative technology. We believe the industry is ready for a better way. Welcome to the Community.