The WorkForce Management Software Group, Inc. team is recognized as subject matter experts on the rapidly expanding definition of workforce management systems and practices.  WFMSG has spent over two decades evaluating and optimizing workforce management systems and practices across all platforms for Fortune 500 companies throughout North America and abroad.

The perspective gained in enabling award winning contact centers and companies to optimize their workforce management strategies and investments has resulted in the powerful, innovative, collaborative Community application.  Community is true Web 2.0 application that embodies the most modern concepts in technology while delivering a flexible low cost tool set that delivers an Enterprise wide workforce management solution at dramatically lower cost.

Community’s flexible and customizable feature set is coupled with a rapid deployment strategy, Steps-to-Success.  This approach leverages WFMSG’s industry experience and enables our customers to rapidly secure gains in productivity, and connect agents, supervisors and schedulers in a common communication portal, the Community Collaboration Exchange.

Community is the result of decades of industry perspective.  Our best practices behavioral training is the culmination of hundreds of deployments and analysis of effective contact center tactics.

Management Team

CEO and Co-founder responsible for Sales and Marketing – Daryl A. Gonos gonos@wfmsg.com - Daryl Gonos has spent the past 25 years focused exclusively on workforce management system and services sales and marketing.  He Co-founded the Workforce Management Software Group in 2005 and previously founded the WorkForce Management Group in 1996.  Prior to founding these ventures he held the position as Vice Presdent of Sales for Cybernetics Systmes International responsible for all of North America. CSI was successfully acquired in 1995.

Vice President and Co-founder responsible for Product Management and Operations – Todd A. Cotharin cotharin@wfmsg.com Prior to founding both WFMSG and WFMG. Todd Cotharin managed multiple contact centers for Citibank. He joined Cybernetics Systemsn International and held the position of Director of Customer Service responsible for all support and deployment personnel for the prominent workforce management solutions provider. Todd has both designed and influenced a number of workforce management solutons on the market today and is a widely recognized industry thought leader.

Secretary and Chief Technology Officer responsible for Product Development – Peter A. Schmidt schmidt@wfmsg.com Peter Schmidt has been the lead architect of Community solution since its inception in 2000.  He has collaborated extensively with Todd Cotharin on features and design innovation for the Community solution leads WFSMG’s engineering development team. Peter holds a computer sciences degree from Texas A&M University.