Achieve the most agile workforce through agent communication and collaboration.
A feature-rich agent interface designed to deliver key information and communication.
The Community Agent Portal serves as the agent's personal browser-based scheduling and communication hub. Here agents can manage their schedules, review adherence, and receive and respond to all related communication. Keep your agents in the loop whether they are on site, at home, or on-the-go.
- Weekly or monthly schedule views
- Receive notifications for event reminders and schedule changes
- Receive and accept overtime offers
- Agent adherence reporting
- Access schedule bidding
- Manage communication preferences
Community's agent portal is renowned for its intuitive design and ease of use.
Agents will gravitate to and be empowered by a multitude of features including:
- Daily, weekly and monthly schedule views
- Targeted streaming messaging
- Pop-up reminders and offers for over and under time
- Shift bidding
- Shift swaps
- Exception and time off request
- Adherence performance
- Schedule change notifications
- Secure messaging feature
Each of these features is delivered with an associated multi-media training video which quickly enables the agents to leverage the powerful tools within their portal or mobile device.
Community's robust schedule bidding feature boosts agent engagement.
The Agent Portal empowers agents with the ability to bid on upcoming schedules. Available schedules are presorted based on individual agent start times and days off. Agents can like, dislike and bookmark schedules based on preference, and each schedule is color coded to designate the likelihood that an agent will secure their shifts of choice.