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WorkForce Management Software Group Releases Version 3.7 of Community Workforce Management Software

admin — Wed, 07 Sep 2011 18:55:06 +0000

Announces Special Licensing Program to Coincide with New Version – Free 100

September 7, 20011 FRISCO, TX (Company Press Release)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions today announced that the enhanced Version of their Community Workforce Management solution is now available for general release. Release 3.7 of Community WFM features enhanced scheduling features including dynamic bidding for agents and pop-up event reminders included as part of an extensive feature and reporting upgrade.

In celebration of the 3.7 release, WFMSG also announced that they are offering up to 100 Free Community agent licenses to any new client who swaps out their competitive legacy workforce management platform for the new Community solution. To see release 3.7 of Community and find out more about the Free 100 Program register for any one of the free webinars listed in the links below:

Wed, Sep 21, 2011 1:00 PM – 2:00 PM EDT

Wed, Sep 28, 2011 1:00 PM – 2:00 PM EDT

“Community Workforce Management continues to introduce remarkable innovation and cost savings into the market,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The Free 100 program enables contact centers that may be struggling with legacy technologies to much more affordably upgrade to a user friendly, native Windows based solution. WFMSG is continually struck by the expensive upgrade cost that many contact centers incur simply to get access to the latest version of their existing product,” Gonos continued. “In many cases these legacy products are not even built out to full functionality and the modular nature of the systems results in even higher charges and often more hardware. Community is all inclusive; our clients get the full suite of Enterprise workforce management often for less than the cost of a pending short-term upgrade to their legacy WFM solution. Under WFMSG’s standard maintenance program our clients enjoy free upgrades. The Free 100 program is an attractive solution to contact centers caught in this cycle of costly upgrades and inherently expensive modularly delivered software products.” Gonos concluded.

WorkForce Management Software Group and CSG Announce Reciprocal Marketing Alliance

admin — Wed, 24 Aug 2011 16:41:01 +0000

July 26, 2011 FRISCO, TX (Business Wire)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions and CSG (Culture, Service, Growth) a Veterans owned business process outsourcer, today announced that the two companies have formed an alliance to deliver flexible world class customer service solutions to their respective clients.

“Community Workforce Management is a critical component to CSG’s overall value proposition to prospects and clients,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “We in turn see our own value enhanced by offering CSG’s’ services to those contact centers who may have a strategic need to outsource a portion of their contacts or may want the peace of mind of knowing they can rapidly enable a third party to take all or any portion of their calls using a compatible scheduling philosophy. It is an obvious win-win for both companies and our respective customers,” Gonos concluded.

“CSG’s foundation is an absolute commitment to superior service for our clients or a “Service 1^stCulture,”” said Tim Montgomery CEO of CSG.” “Best-in-Class workforce management is core to that promise and Community workforce management is a breakthrough solution. The key is that our partnership with WFMSG extends beyond that of a provider and client. Community workforce management is one more, very good, reason why clients select CSG and now WFMSG clients have the added security of knowing that a compatible business process outsourcer may be rapidly enabled. Both organizations have a stake in performance and we are excited to announce this unique, value enhancing relationship,” Montgomery ended.

Community WFM Solution Now Integrated with inContact

admin — Tue, 03 May 2011 14:35:54 +0000

WFMSG Adapter Enables Local Data Capture, Storage and Reporting of Cloud Based Contact Center Data

Frisco, TX (Business Wire) April 25, 2011 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that it has further enhanced its library of ACD compatibility with the inclusion of the inContact® cloud ACD solution. “Community WFM is now compatible with over 20 distinct ACD platforms and versions,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “What is different about our inContact integration is that our efforts resulted in a data depository that all inContact users may use for reporting services, not just those synchronizing with the Community WFM solution. While the interface enables Community WFM to obtain all of necessary statistics for contact center forecasting, scheduling and agent adherence, it is robust enough that inContact customers can use it as a standalone application to archive and report on their inContact data locally. Our solution may be licensed directly from WFMSG and we will install the application remotely in less than a day,” Gonos added.

“WFMSG’s unique inContact adapter enables us to connect to inContact’s web service and configure, download and store any available data item presented through inContact’s web service to a SQL Server database,” said WFMSG Principle for Product Management, Todd A. Cotharin. “Extended reporting and local access is a feature that we believe many of the inContact users would welcome and we are excited to make our solution available to them,” Cotharin concluded.

About Community WFM and the WorkForce Management Software Group, Inc. (WFMSG) Community WFM is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no additional licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based WFM and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process. WFMSG has emerged a leading innovator in enterprise collaborative, low cost, contact center workforce management optimization solutions. The WFMSG team has been exclusively focused on WFM technologies and practices since the early 90’s and the Community WFM solution is the culmination of decades of hands-on perspective and experience in the industry. To learn more about Community WFM or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com. Media Contact: WorkForce Management Software Group, Inc. Daryl Gonos (877) 668-6870 ext. 801

inContact is a registered trademark of inContact Inc.

WFMSG Announces New Version of Community WFM

admin — Fri, 18 Mar 2011 13:33:34 +0000

Community R 3.7 will debut at Society of Workforce Planning Professionals Event

SWPP Annual Conference

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions, today announced that version 3.7 of Community WFM will be available for review at the SWPP Annual Conference held March 23 – 25^th at the Opryland Hotel in Nashville, Tennessee.

“Release 3.7 of Community WFM was influenced by customer input and our own commitment to WFM innovation originating from our solution,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The 3.7 functionality enhances the user experience and value of Community WFM for agents, supervisors, as well as, the schedulers. We are excited to debut this new version at this prestigious event and to an audience that recognizes Community WFM’s exceptional value,” Gonos concluded.

WFMSG provides all upgrades free of charge to clients under standard maintenance. The 100 percent browser based solution means rapid, single point installations and Community WFM may be deployed in a variety of configurations including multiple flavors of virtual configurations. The product is licensed by agent only and is delivered with unlimited licenses for sites, supervisors and schedulers. Community WFM is a fully realized enterprise WFM solution and supports single site, multi-site, virtual site and virtual agent configurations on-demand and out-of-the-box. All menus are completely customizable for agents, supervisors and schedulers, on-demand.

About Community WFM & WFMSG

Community WFM enables clients to forecast their future call volumes using any one of five different methodologies and create unlimited set models for staff planning purposes. Schedule optimization is enabled using flexible scheduling approaches including fixed, floating, rotations and several flavors in between. Exceptional intraday management tools enable rapid tracking and notification of deviations to call volumes, staff schedules and real-time agent adherence. All of these features are delivered in a familiar web browser and the product is renowned for is unprecedented ease of use and rich flexible reporting options.

The WorkForce Management Software Group, Inc., spent over a decade exclusively providing workforce management consulting and optimization services to fortune 500 contact centers. In 2001 the WFMSG team designed the first version of Community. Ten years later, Community and WFMSG are recognized for outstanding features, delivering a premium on WFM investment and for outstanding customer service.

For more information about The WorkForce Management Software Group Inc’s Community workforce management solution, please call (866) 668-6870 or email sales@wfmsg.com or visit us on the web at www.wfmsg.com. Follow us on facebook @wfmsgcommunity or on twitter @wfmsg.

Contacts

WorkForce Management Software Group
Daryl A. Gonos, 877-668-6870, ext 801
gonos@wfmsg.com

WFMSG Sponsors Society of Workforce Planning Professionals

admin — Mon, 07 Feb 2011 19:35:18 +0000

Community Workforce Management Showcased at Annual Conference

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions today announced that they have sponsored the Society of Workforce Planning Professionals (SWPP) organization.

“Community is particularly appealing to industry professionals with experience with legacy WFM solutions and technologies,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The SWPP industry experts demand power, flexibility, as well as, ease of use from their WFM solution. They quickly comprehend that Community is a fully realized, scalable enterprise workforce management product that exceeds their expectations. We have coupled powerful and unique features with an all inclusive pricing model and a free upgrade policy. SWPP is the forum that best accentuates these competitive advantages. We are particularly excited to present Community to SWPP members and be involved with their upcoming annual conference,” Gonos concluded.

The SWPP Annual Conference will be held March 23-25^th at the Opryland Hotel in Nashville, Tennessee. “SWPP is thrilled to have WFMSG join us as a sponsor for our organization and for the 2011 Annual Conference,” said Vicki Herrell, Executive Director, Society of Workforce Planning Professionals. “Our attendees are all contact center workforce managers and they are actively engaged in our industry. They routinely visit our web site as a valuable resource and attend the conference to stay current with all of the latest products and practices. Including WFMSG and the Community solution in that dialogue offers benefits for all of our members,” Herrell concluded.

WFMSG Announces Distinguished Client Award Winner

admin — Fri, 28 Jan 2011 22:22:07 +0000

Permanent General Companies Captures Savings with Community WFM

January 27, 2011 FRISCO, TX (Business Wire)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in contactcenter solution s today announced that Permanent General Companies has been recognized with their Distinguished Client Award for outstanding application of the Community workforce management solution in their contact centers. Permanent General deployed Community in 2005 and schedules over 300 agents across multiple locations, as well as, in-home agents, with the software. Permanent General uses the Community workforce management system to accurately forecast their future contact demand, build effective schedules and control the cost of delivering service to their clients.

“Community has enabled us to optimize the use of our resources in achieving our desired service levels, improve agent efficiency and reduce operating costs,”said Allison Garrison, Vice President, Underwriting, Premium Finance & Customer Service. “We have been able to improve the accuracy of call forecasts, tackle more complex and creative scheduling, and improve schedule adherence using the features of Community and the expertise of WFMSG. Based on the improved results of our service center, we have further deployed the product to our sales call centers as well, allowing us to more accurately forecast the seasonal and advertising patterns.”

“Permanent General derived their initial ROI based solely on the resulting reduction in overtime cost produced by more efficient scheduling in only ten months,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “They have gone on to exploit features that empowered them to precisely forecast contact volumes and significantly increase agent productivity. Permanent General is truly a partner to our team and we are very pleased to recognize their success with this award,” Gonos concluded.

WFMSG Sponsors the Credit Union 2010 Contact Center Conference

admin — Thu, 14 Oct 2010 17:14:11 +0000

Oct. 14, 2010 FRISCO, TX (Business Wire)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in contact center solutions today announced that their Community workforce management product will be featured at next week’s Credit Union Contact Center Event in Las Vegas, NV.

“Credit unions and financial institutions are vertical markets where Community offers tremendous return-on-investment,” says Daryl A. Gonos, co-founder responsible for sales and marketing for WorkForce Management Software Group. “Community enables clients to precisely forecast and optimally schedule. The result is higher and more consistent service level delivery for their customers and significantly lower operating expenses for the contact center.”

The WorkForce Management Software Group’s Community Solution is the premier workforce optimization software and services platform for contact centers throughout North America. Community is achieving dominant market status through its all inclusive, low cost licensing model and outstanding professional services delivery.

Community is an enterprise contact center workforce management portal that delivers accurate forecasting and schedule optimization tools to contact center analysts, management and monitoring tools for supervisors and communication tools for agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual configurations and migrate to an in-home agent strategy on-demand and with no further licensing fees. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the leading innovator in enterprise collaborative, low cost, contact center workforce optimization software. WFMSG’s Community is coupled with an intelligent deployment process that results in timely installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Noble Systems® and Siemens® and many other open solutions. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Contact:

Daryl A. Gonos

(877) 668-6870, x 801

WFMSG Partners with Winvale

admin — Wed, 06 Oct 2010 19:26:36 +0000

WorkForce Management Software Group Partners with Winvale to Provide Workforce Management Solution to Federal, State and Local Government Contact Centers

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in contact center solutions today announced that their Community workforce management product is now available to government agencies through Winvale.

Winvale, a total-solutions consultancy specializing in government procurement and the GSA Schedule program, will provide Community to contact centers within federal, state and local governments operating under the General Services Administration. Winvale will ensure that WFMSG’s solutions and services can be acquired using federal dollars available to IT infrastructure projects sourced via GSA Schedule 70.

By adding Winvale to its Partner program WFMSG continues to expand its reach into the contact center market and reach the critical audience of federal, state and local governments.

“Our ability to bring Community workforce management to public sector customers enables those clients to solve their contact center forecasting and scheduling challenges in the most efficient and modern way,” said Kevin Lancaster, Managing Partner, Winvale. “We are keenly interested in providing government agencies the tools to optimally perform and manage cost. WFMSG’s Community product and services results in enhanced service levels for customers and decreased operating expenses for the contact center.”

Daryl A. Gonos, co-founder responsible for sales and marketing for WorkForce Management Software Group, says, “Winvale represents a strategic partnership that gives local, state and federal agencies direct access to the latest generation of contact center software and technology which maximizes resources, improves service and controls expenses. Community continues to be widely adopted by progressive contact centers seeking the highest value and greatest return from their investments.”

Community is an enterprise contact center workforce management portal that delivers accurate forecasting and schedule optimization tools to contact center analysts, management and monitoring tools for supervisors and communication tools for agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged a leading innovator in enterprise collaborative, low cost, contact center workforce management optimization solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in timely installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Noble Systems® and Siemens® and many other open solutions. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

About Winvale

Winvale partners with technology manufacturers in effort to bring its public sector clients best-in-class technology solutions. Located in the heart of Washington DC, Winvale is one of the nation’s fastest growing information technology solution providers in the United States. The Winvale Group’s value-added reseller services are designed to help a range of vendors reach government customers quickly by placing proprietary products and services on Winvale’s existing procurement vehicles. For more information about Winvale, visit www.winvale.com, by telephone at (202) 296-5505, or via email: sales@winvale.com.

Community integrates to Noble Systems’ Touchstar platform

admin — Tue, 10 Aug 2010 17:28:54 +0000

Press Release Source: WorkForce Management Software Group, Inc. On Wednesday July 21, 2010, 3:09 pm EDT

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that it has further enhanced its library of ACD compatibility with integration into the Noble TouchStar® solution.

“Our strategy is to make affordable workforce management solutions available to a broader market and in particular the SMB space,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Noble TouchStar specifically targets the SMB space and is well established in the financial services market. Those customers now have access to Community’s lower cost, higher value proposition for a web based workforce management solution. We will continue to expand our compatibility matrix to extend the availability of Community to a larger market,” Gonos concluded.

“There was obvious compatibility of technologies and integration was readily accomplished,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Noble TouchStar is an open solution so it was natural for us to integrate from both a technology and market perspective,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Noble TouchStar is a registered trademark of Noble Systems Corporation.

Community WorkForce Management Solution Now Multi-Lingual

admin — Tue, 20 Apr 2010 18:53:47 +0000

Version 3.6 Broadens Market for WorkForce Management Software Group

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that their Community solution has been enhanced to support multiple languages.

“The contact center world is increasingly adopting a virtual agent configuration, and enabling multi-language capabilities within Community expands our market,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community delivers significant information to the agents along with powerful forecasting, scheduling and intraday management features for analysts, so presenting that information in each user’s native language enhances its value and appeal,” Gonos concluded.

“Community users simply enable their browser settings to reflect their preferred language,” says WFMSG Principle responsible for Product Management and Operations, Todd A. Cotharin. “The first supported language is French Canadian; however, the development structure is now in place for us to rapidly enable other languages,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801