FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that ]]> Press Release Source: WorkForce Management Software Group, Inc. On Wednesday July 21, 2010, 3:09 pm EDT

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that it has further enhanced its library of ACD compatibility with integration into the Noble TouchStar® solution.

“Our strategy is to make affordable workforce management solutions available to a broader market and in particular the SMB space,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Noble TouchStar specifically targets the SMB space and is well established in the financial services market. Those customers now have access to Community’s lower cost, higher value proposition for a web based workforce management solution. We will continue to expand our compatibility matrix to extend the availability of Community to a larger market,” Gonos concluded.

“There was obvious compatibility of technologies and integration was readily accomplished,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Noble TouchStar is an open solution so it was natural for us to integrate from both a technology and market perspective,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Noble TouchStar is a registered trademark of Noble Systems Corporation.

Version 3.6 Broadens Market for WorkForce Management Software Group

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that their Community solution has been enhanced to support multiple ]]>  

Version 3.6 Broadens Market for WorkForce Management Software Group

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that their Community solution has been enhanced to support multiple languages.

“The contact center world is increasingly adopting a virtual agent configuration, and enabling multi-language capabilities within Community expands our market,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community delivers significant information to the agents along with powerful forecasting, scheduling and intraday management features for analysts, so presenting that information in each user’s native language enhances its value and appeal,” Gonos concluded.

“Community users simply enable their browser settings to reflect their preferred language,” says WFMSG Principle responsible for Product Management and Operations, Todd A. Cotharin. “The first supported language is French Canadian; however, the development structure is now in place for us to rapidly enable other languages,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801

January 29, 2010, FRISCO, Texas–(Business Wire)–The WorkForce Management Software Group, Inc. (WFMSG),  today announced that the company has partnered  with Fleetwood Leasing, L.L.C., Summit New Jersey, to offer their Community workforce ]]> Community WFM now available with multi-term lease/purchase options

January 29, 2010, FRISCO, Texas–(Business Wire)–The WorkForce Management Software Group, Inc. (WFMSG),  today announced that the company has partnered  with Fleetwood Leasing, L.L.C., Summit New Jersey, to offer their Community workforce management product through multi-term lease-purchase options.

“We are presenting flexible purchase options to our clients that enable them to capture tremendous returns on their investment without a significant capital outlay.  Call centers can now own, rather than rent, a fully enabled, 100 percent web based workforce management solution with very low monthly payments.” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos.  “We are offering 24 to 60 month lease purchase programs.  The ROI on a traditional purchase for our solution is typically 3- 6 months, through this program we can demonstrate that the savings achieved through more effective forecasting; optimal scheduling and intraday management execution exceed the monthly cost of the lease purchase program.  It is one more highly compelling reason for our clients to invest in Community,” Gonos concluded.

 “Fleetwood Leasing is very pleased to be able to offer WFMSG clients very competitive rates and minimize the out-of-pocket expenses typically associated with capital expenditures,” says Fleet Leasing Senior Vice President of Sales, Paul Porter.  “We have tremendous experience in call center and technology markets and Fleetwood can play an integral role in enabling WFMSG clients to rapidly capture the benefits available from their Community solution,” Porter concluded.                        

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents.  The application can be easily customized to enable or disable any of the hundreds of features available from the solution.  Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees.  The application delivers well beyond the standard array of contact center forecasting and schedule optimization features.  Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, and Upstream Works.

 Media Contacts

WorkForce Management Software Group, Inc.

Daryl Gonos

pr@wfmsg.com

(877) 668-6870 ext. 801

Frisco, TX (PRWEB) November 20, 2009 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community ]]> Community WFM to be resold and packaged under private label by leading contact center solutions provider

Frisco, TX (PRWEB) November 20, 2009 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that the company has successfully completed OEM negotiations for their product to be resold under an independent brand. Community will be offered by the OEM as both an independent workforce management solution and as an integral part of their workforce optimization suite.

“This relationship deepens our coverage of North America and opens up entirely new markets including Mexico and specific European countries,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “This agreement represents an important milestone for WFMSG and reinforces Community’s position as a Web 2.0, enterprise-wide workforce management solution with broad marketability. We are very excited with this partnership and will continue to foster similar OEM and distribution relationships as an effective means of rapidly capturing mind and market share,” Gonos concluded.

“WFMSG is committed to delivering superior functionality and design on the most modern platform,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Community’s architecture and our design make it the ideal candidate for other contact center technology providers that wish to extend their own applications. We can readily add other applications right into Community’s menu structure. We are very pleased with this OEM arrangement and will be supporting our partner in all aspects of product sales, delivery and service,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, and Upstream Works.

Media Contacts WorkForce Management Software Group, Inc. Daryl Gonos (877) 668-6870 ext. 801

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that version 3.5 of their Community workforce management solution has completed beta testing, is in ]]> Product Completes Beta Testing

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that version 3.5 of their Community workforce management solution has completed beta testing, is in production and available for general delivery.

“Community 3.5 is a Web 2.0 solution that facilities collaboration and communication for all personnel with a vested interest in the contact center, from agents to senior management,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community 3.5 has all of the features that are expected of an Enterprise workforce management solution combined with the collaborative tools that represent a unique and innovative departure from the legacy applications. The common web portal encapsulates managers, schedulers, supervisors and agents which drive efficiencies faster and farther than alternative solutions. Community connects people which makes for smarter and more effective workforce optimization,” he concluded.

“We have eclipsed legacy functionality and are now focused on cementing the human connection associated with workforce optimization,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Businesses demand efficiency and the people in those enterprises demand more sensitive and timely communications to empower their own lives. Community 3.5 meets the business requirements and arcs the enterprise in a social network via the embedded collaboration exchange. It is not simply workforce optimization, it is enterprise workforce communication,” Cotharin concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be readily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further investment required. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Siemens® and is also integrated tightly into Five9’s® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, Five9 and Upstream Works.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
pr@wfmsg.com

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that Version 3.5 of Community ]]>

Enhanced Community 3.5 Workforce Management Solution Showcased at Austin Event

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that Version 3.5 of Community will be unveiled at the ICMI Contact Center Management Conference and Expo to be held June 1 – 3 at the Renaissance Austin Hotel.

“We are excited to announce and showcase the new Community 3.5 release at the Contact Center Management Conference,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community 3.5 will be the product to see for event attendees. The new .NET 3.5 architecture enhances performance and the new features deliver even more innovative functionality to a solution already renowned for power and ease of use. Community created an industry stir with earlier versions and release 3.5 cements the product as the frontrunner in modern architecture and design advantages. We expect industry analyst and workforce panning professionals to be particularly excited,” he concluded.

“Community release 3.5 further separates our solution from legacy platforms,” says WFMSG, CTO Peter Schmidt. “The functionality in 3.5 represents a long-term, strategic advantage for WFMSG and immediately enhances returns for our customers. Our version 3.5 and .NET 3.5 is no coincidence and our clients now have the most progressive solution available in the market. The new architecture coupled with impressive feature enhancements make WFMSG and Community the significant force in the workforce management industry,” concluded Schmidt.

Community delivers a full array of cost-saving contact center forecasting and schedule optimization features. Community allows users to optimize schedules, as well as, execute timely intraday management procedures to run at peak efficiency. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in collaborative, low-cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Siemens® and is also integrated tightly into Five9’s® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, Five9 and Upstream Works.

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that the solution will be showcased at ]]>

Community Workforce Management Solution Showcased at Miami Event

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that the solution will be showcased at the Call Center Demo and Conference event held February 25 – 27^th at the Hyatt Regency in downtown Miami.

“Community’s low cost of entry, ownership and rapid, effective deployments have set a new standard for workforce management software,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “We are always excited to share Community’s remarkable forecasting and scheduling features with call center industry professionals. When conference attendees view the power of Community and its flexibility to adapt and grow to support the needs of their business without incurring additional cost they get genuinely excited. This is the product and the price point that call center scheduling analysts and managers have been seeking for decades. Community always elicits an enthusiastic response at these events,” concluded Gonos.

“Workforce management professionals clearly have been conditioned to expect expensive, rigid products and lengthy deployment cycles, says WFMSG Principle in Charge of Operations, Todd A. Cotharin. “Prospects often ask us about pricing twice, just to make sure they understood what we communicated the first time. It is not only low cost of entry that appeals to our customers. Our clients can adopt multi-site and virtual site and in-home agent strategies on demand given Community’s flexible design and modern architecture. Our clients can embrace these strategies without incurring additional licensing fees or professional service charges which means low cost of ownership as well. It is the combination of customer focused pricing strategies, rapid effective deployments and product flexibility that is enabling WFMSG and Community to dominate the competition today. We are looking forward to sharing this value proposition at the show in Miami,” concluded Cotharin.

Community delivers a full array of cost saving contact center forecasting and schedule optimization features. Community allows users to accurately forecast and dimension workload, run what-if analysis, optimize schedules, as well as, execute timely intraday management procedures to operate their centers at peak efficiency. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in rapid ROI. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced the availability of a free, web-based continuing education series for their installed customers. ]]>

Free Education Series Made Available to Community Users

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced the availability of a free, web-based continuing education series for their installed customers. The Community College curriculum will be made available at no charge to all Community users.

“We are really excited to announce a program of interactive and on-demand education that is available to all Community users,” says WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “The Community College series will focus on best practices workforce management training that we have developed over decades of workforce management system optimization. Community College appeals to users looking to maximize agent resources and business leaders focused on controlling expenses,” he concluded.

“Community may be acquired at significant savings to alternatives,” says WFMSG Principle in Charge of Operations, Todd A. Cotharin. “All upgrades are provided at no charge under our standard maintenance program and providing free education means Community users have the lowest cost of on-going ownership in the industry. This is great for our customers and a significant competitive advantage for WFMSG,” concluded Cotharin.

Community delivers a full array of cost saving contact center forecasting and schedule optimization features. Community allows users to optimize schedules, as well as execute timely intraday management procedures to run at peak efficiency. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG), the provider of the industry re-defining Community workforce management solution, today announced that they have executed a reseller agreement with Upstream Works Software LTD.

“Upstream ]]>

Community workforce management enhances first call resolution value

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG), the provider of the industry re-defining Community workforce management solution, today announced that they have executed a reseller agreement with Upstream Works Software LTD.

“Upstream Works targets customers interested in first call resolution,” says WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Their clients are passionate about customer service and efficiency. These are exactly the benefits they will capture using Community’s powerful workforce management feature set. The Community solution enables users to create more accurate forecast, generate better staff plans, optimize schedules and execute the intraday process to enhance service and manage cost. Community also measures and presents agent adherence to their schedule in very unique ways and this improves agent productivity and increases efficiency even further, while maintaining service level objectives,” he added.

“This is such a great fit with our product offerings,” says Rob McDougall, President of Upstream Works. “Community compliments our UpStart Experience Suite by providing tools to more effectively plan and execute a cohesive customer service strategy. Our products are designed to improve customer satisfaction and optimize agent capabilities and a key component of that is to make sure that the right number of agents are staffed and managed in the first place. The coupling of these great products creates an even more compelling business case for any center focused on service level delivery, the customer experience and managing cost,” he concluded

Community delivers a full array of cost saving contact center forecasting and schedule optimization features. Community allows users to optimize schedules, as well as, execute timely intraday management procedures to run at peak efficiency. Community makes available world class workforce management features at a price point previously unavailable to the broad contact center market.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG and Community have emerged as the innovator in collaborative, low cost workforce management solutions. Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. To learn more about Community or set up a live product review of this revolutionary product contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

About Upstream Works LTD.

Upstream Works delivers contact center solutions for companies that view their customer service as a strategic competitive advantage and want to improve both their existing infrastructure and their satisfaction ratings. Upstream Works improves connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues efficiently while in compliance with business rules. The result is an improvement in agent training and management capabilities along with improved first-call resolution rates, which reduces customer churn, lightens overall call volumes and raises employee morale. For more information about Upstream Works, go to www.upstreamworks.com.