Community WFM delivers powerful tools for schedulers, performance management tools for supervisors and the richest agent portal in the industry. Community WFM is ready out of the box and customizable on demand. All inclusive licensing means ]]>  

Community WFM delivers powerful tools for schedulers, performance management tools for supervisors and the richest agent portal in the industry. Community WFM is ready out of the box and customizable on demand. All inclusive licensing means single site, multi-site, virtual site and in-home agent ready the day it goes in. Unlimited site, scheduler and supervisor licenses, pay for agent licenses only!

Discover the Community difference!

Community was designed by “workforce managers” for “workforce managers” and for the first time in our industry ease of use does not translate into does not do what we need! Community WFM marries elegance with power and ]]>  

Community was designed by “workforce managers” for “workforce managers” and for the first time in our industry ease of use does not translate into does not do what we need! Community WFM marries elegance with power and is priced to surprise.

Discover the Community difference!

WFMSG knows that one forecasting method does not work for everyone, no matter what you’ve been told.  That’s why Community includes 5 adaptive methods of data modeling along with 5 distinct forecasting objectives.  Forecast for a day, a ]]>

WFMSG knows that one forecasting method does not work for everyone, no matter what you’ve been told.  That’s why Community includes 5 adaptive methods of data modeling along with 5 distinct forecasting objectives.  Forecast for a day, a week, a month a year with multi-skill accuracy.  Community enables users to build a library of data profiles for all forecasting elements that may be implemented as needed and mixed and matched across contact channels.  Service Objective parameters may be modeled by time of day and day of week, in addition to shrinkage parameters.

Discover the Community difference!

Community WFM features Steps-to-success. Take a walk to your optimized schedule! Whether you have basic fixed schedules, dynamically optimized weekly schedules or even schedule bidding, Community can simplify and automate your entire schedule process flow.  What if scheduling ]]>

Community WFM features Steps-to-success. Take a walk to your optimized schedule! Whether you have basic fixed schedules, dynamically optimized weekly schedules or even schedule bidding, Community can simplify and automate your entire schedule process flow.  What if scheduling can be accomplished almost effortlessly without disrupting your normal production cycle.

Scheduling just got a whole lot easier

Release 3.7 thas taken Community to a whole new level and with the FREE 100 Legacy sytem swap-out program,  a shiny new Comunity WFM solution can be yours for less than the cost of your pending ]]>  

Release 3.7 thas taken Community to a whole new level and with the FREE 100 Legacy sytem swap-out program,  a shiny new Comunity WFM solution can be yours for less than the cost of your pending upgrade..You know who I’m talking about!

Community WFM is modern, easy and collaborative and just isn’t legacy technology. You can get it all and save your contact center a fortune and go live in a couple weeks from install.