January 29, 2010, FRISCO, Texas–(Business Wire)–The WorkForce Management Software Group, Inc. (WFMSG),  today announced that the company has partnered  with Fleetwood Leasing, L.L.C., Summit New Jersey, to offer their Community workforce ]]> Community WFM now available with multi-term lease/purchase options

January 29, 2010, FRISCO, Texas–(Business Wire)–The WorkForce Management Software Group, Inc. (WFMSG),  today announced that the company has partnered  with Fleetwood Leasing, L.L.C., Summit New Jersey, to offer their Community workforce management product through multi-term lease-purchase options.

“We are presenting flexible purchase options to our clients that enable them to capture tremendous returns on their investment without a significant capital outlay.  Call centers can now own, rather than rent, a fully enabled, 100 percent web based workforce management solution with very low monthly payments.” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos.  “We are offering 24 to 60 month lease purchase programs.  The ROI on a traditional purchase for our solution is typically 3- 6 months, through this program we can demonstrate that the savings achieved through more effective forecasting; optimal scheduling and intraday management execution exceed the monthly cost of the lease purchase program.  It is one more highly compelling reason for our clients to invest in Community,” Gonos concluded.

 “Fleetwood Leasing is very pleased to be able to offer WFMSG clients very competitive rates and minimize the out-of-pocket expenses typically associated with capital expenditures,” says Fleet Leasing Senior Vice President of Sales, Paul Porter.  “We have tremendous experience in call center and technology markets and Fleetwood can play an integral role in enabling WFMSG clients to rapidly capture the benefits available from their Community solution,” Porter concluded.                        

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents.  The application can be easily customized to enable or disable any of the hundreds of features available from the solution.  Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees.  The application delivers well beyond the standard array of contact center forecasting and schedule optimization features.  Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, and Upstream Works.

 Media Contacts

WorkForce Management Software Group, Inc.

Daryl Gonos

pr@wfmsg.com

(877) 668-6870 ext. 801

Frisco, TX (PRWEB) November 20, 2009 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community ]]> Community WFM to be resold and packaged under private label by leading contact center solutions provider

Frisco, TX (PRWEB) November 20, 2009 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that the company has successfully completed OEM negotiations for their product to be resold under an independent brand. Community will be offered by the OEM as both an independent workforce management solution and as an integral part of their workforce optimization suite.

“This relationship deepens our coverage of North America and opens up entirely new markets including Mexico and specific European countries,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “This agreement represents an important milestone for WFMSG and reinforces Community’s position as a Web 2.0, enterprise-wide workforce management solution with broad marketability. We are very excited with this partnership and will continue to foster similar OEM and distribution relationships as an effective means of rapidly capturing mind and market share,” Gonos concluded.

“WFMSG is committed to delivering superior functionality and design on the most modern platform,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Community’s architecture and our design make it the ideal candidate for other contact center technology providers that wish to extend their own applications. We can readily add other applications right into Community’s menu structure. We are very pleased with this OEM arrangement and will be supporting our partner in all aspects of product sales, delivery and service,” he concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, and Upstream Works.

Media Contacts WorkForce Management Software Group, Inc. Daryl Gonos (877) 668-6870 ext. 801

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that version 3.5 of their Community workforce management solution has completed beta testing, is in ]]> Product Completes Beta Testing

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that version 3.5 of their Community workforce management solution has completed beta testing, is in production and available for general delivery.

“Community 3.5 is a Web 2.0 solution that facilities collaboration and communication for all personnel with a vested interest in the contact center, from agents to senior management,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “Community 3.5 has all of the features that are expected of an Enterprise workforce management solution combined with the collaborative tools that represent a unique and innovative departure from the legacy applications. The common web portal encapsulates managers, schedulers, supervisors and agents which drive efficiencies faster and farther than alternative solutions. Community connects people which makes for smarter and more effective workforce optimization,” he concluded.

“We have eclipsed legacy functionality and are now focused on cementing the human connection associated with workforce optimization,” says WFMSG, Principle responsible for Product Management and Operations, Todd A. Cotharin. “Businesses demand efficiency and the people in those enterprises demand more sensitive and timely communications to empower their own lives. Community 3.5 meets the business requirements and arcs the enterprise in a social network via the embedded collaboration exchange. It is not simply workforce optimization, it is enterprise workforce communication,” Cotharin concluded.

Community is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be readily customized to enable or disable any of the hundreds of features available from the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further investment required. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged as the innovator in web 2.0, collaborative, low cost workforce management solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation and product adoption. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Siemens® and is also integrated tightly into Five9’s® hosted, call center software on demand, solution. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870, email us at info@wfmsg.com or visit us on the web at www.wfmsg.com.

WFMSG’s Community solution is also available from resellers Verizon Business, Voice Data Systems, Five9 and Upstream Works.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
pr@wfmsg.com

Community is delivered all inclusive, no modules, or hidden fees.

No site license fees or limits, No fees or limits for Managers, Schedulers or Supervisors.

Ultimate Flexibility with ON-DEMAND Licensing

 Add sites ON-DEMAND

 Adopt Networked or virtual ]]> Lowest Cost of Entry, Lowest Cost of Ownership

Community is delivered all inclusive, no modules, or hidden fees.

No site license fees or limits, No fees or limits for Managers, Schedulers or Supervisors.

Ultimate Flexibility with ON-DEMAND Licensing

 Add sites ON-DEMAND

 Adopt Networked or virtual site strategies ON-DEMAND

 Adopt virtual (In-home) ON-DEMAND

No new modules to acquire, no professional services fees incurred!!!

Superior, customizable tools for Schedulers, Supervisors and Agents!                                                       

Integrated Data Collection

Unique Queue Control

Forecasting & What-if Analysis

Multi-media Forecasting

Multi-skilled Schedule Optimization

Multi-dimensional “what-if” Analysis

Real-time Agent Adherence

Intraday Performance Report

Multi-site, networked and virtual Site Ready

 Virtual Agent Ready

Budgeting

Payroll Reports

Auto-Approve Rules

Surveys for Agents & Customers

Drag-and Drop Schedule Control

The Virtual Netline®

Imbedded Messaging

Agent Portal

Shift Swapping

Vacation Request

And much, much more!

Free upgrades under our standard maintenance plan.

License as few as 25 agents, scale to thousands!

Guaranteed Lowest Price!*

WFMG guarantees the lowest cost.  Present a quote from any premise based solution and we will beat that price.

*Aspect™, Calabrio!™, GMT™, Nice™, Pipkins™,  Verint™