workforce management software call center scheduling bidding wfm forecasting Enterprise hosted premise SaaS

WorkForce Management Software Group Releases Version 3.7 of Community Workforce Management Software

admin — Wed, 07 Sep 2011 18:55:06 +0000

Announces Special Licensing Program to Coincide with New Version – Free 100

September 7, 20011 FRISCO, TX (Company Press Release)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions today announced that the enhanced Version of their Community Workforce Management solution is now available for general release. Release 3.7 of Community WFM features enhanced scheduling features including dynamic bidding for agents and pop-up event reminders included as part of an extensive feature and reporting upgrade.

In celebration of the 3.7 release, WFMSG also announced that they are offering up to 100 Free Community agent licenses to any new client who swaps out their competitive legacy workforce management platform for the new Community solution. To see release 3.7 of Community and find out more about the Free 100 Program register for any one of the free webinars listed in the links below:

Wed, Sep 21, 2011 1:00 PM – 2:00 PM EDT

Wed, Sep 28, 2011 1:00 PM – 2:00 PM EDT

“Community Workforce Management continues to introduce remarkable innovation and cost savings into the market,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The Free 100 program enables contact centers that may be struggling with legacy technologies to much more affordably upgrade to a user friendly, native Windows based solution. WFMSG is continually struck by the expensive upgrade cost that many contact centers incur simply to get access to the latest version of their existing product,” Gonos continued. “In many cases these legacy products are not even built out to full functionality and the modular nature of the systems results in even higher charges and often more hardware. Community is all inclusive; our clients get the full suite of Enterprise workforce management often for less than the cost of a pending short-term upgrade to their legacy WFM solution. Under WFMSG’s standard maintenance program our clients enjoy free upgrades. The Free 100 program is an attractive solution to contact centers caught in this cycle of costly upgrades and inherently expensive modularly delivered software products.” Gonos concluded.

WorkForce Management Software Group and CSG Announce Reciprocal Marketing Alliance

admin — Wed, 24 Aug 2011 16:41:01 +0000

July 26, 2011 FRISCO, TX (Business Wire)– The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions and CSG (Culture, Service, Growth) a Veterans owned business process outsourcer, today announced that the two companies have formed an alliance to deliver flexible world class customer service solutions to their respective clients.

“Community Workforce Management is a critical component to CSG’s overall value proposition to prospects and clients,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “We in turn see our own value enhanced by offering CSG’s’ services to those contact centers who may have a strategic need to outsource a portion of their contacts or may want the peace of mind of knowing they can rapidly enable a third party to take all or any portion of their calls using a compatible scheduling philosophy. It is an obvious win-win for both companies and our respective customers,” Gonos concluded.

“CSG’s foundation is an absolute commitment to superior service for our clients or a “Service 1^stCulture,”” said Tim Montgomery CEO of CSG.” “Best-in-Class workforce management is core to that promise and Community workforce management is a breakthrough solution. The key is that our partnership with WFMSG extends beyond that of a provider and client. Community workforce management is one more, very good, reason why clients select CSG and now WFMSG clients have the added security of knowing that a compatible business process outsourcer may be rapidly enabled. Both organizations have a stake in performance and we are excited to announce this unique, value enhancing relationship,” Montgomery ended.

Community WFM Solution Now Integrated with inContact

admin — Tue, 03 May 2011 14:35:54 +0000

WFMSG Adapter Enables Local Data Capture, Storage and Reporting of Cloud Based Contact Center Data

Frisco, TX (Business Wire) April 25, 2011 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that it has further enhanced its library of ACD compatibility with the inclusion of the inContact® cloud ACD solution. “Community WFM is now compatible with over 20 distinct ACD platforms and versions,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “What is different about our inContact integration is that our efforts resulted in a data depository that all inContact users may use for reporting services, not just those synchronizing with the Community WFM solution. While the interface enables Community WFM to obtain all of necessary statistics for contact center forecasting, scheduling and agent adherence, it is robust enough that inContact customers can use it as a standalone application to archive and report on their inContact data locally. Our solution may be licensed directly from WFMSG and we will install the application remotely in less than a day,” Gonos added.

“WFMSG’s unique inContact adapter enables us to connect to inContact’s web service and configure, download and store any available data item presented through inContact’s web service to a SQL Server database,” said WFMSG Principle for Product Management, Todd A. Cotharin. “Extended reporting and local access is a feature that we believe many of the inContact users would welcome and we are excited to make our solution available to them,” Cotharin concluded.

About Community WFM and the WorkForce Management Software Group, Inc. (WFMSG) Community WFM is an enterprise workforce management portal that delivers unique tools to schedulers, supervisors and agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no additional licensing fees. The application delivers well beyond the standard array of contact center forecasting and schedule optimization features. Community is 100 percent browser based WFM and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process. WFMSG has emerged a leading innovator in enterprise collaborative, low cost, contact center workforce management optimization solutions. The WFMSG team has been exclusively focused on WFM technologies and practices since the early 90’s and the Community WFM solution is the culmination of decades of hands-on perspective and experience in the industry. To learn more about Community WFM or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com. Media Contact: WorkForce Management Software Group, Inc. Daryl Gonos (877) 668-6870 ext. 801

inContact is a registered trademark of inContact Inc.

WFMSG Announces New Version of Community WFM

admin — Fri, 18 Mar 2011 13:33:34 +0000

Community R 3.7 will debut at Society of Workforce Planning Professionals Event

SWPP Annual Conference

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions, today announced that version 3.7 of Community WFM will be available for review at the SWPP Annual Conference held March 23 – 25^th at the Opryland Hotel in Nashville, Tennessee.

“Release 3.7 of Community WFM was influenced by customer input and our own commitment to WFM innovation originating from our solution,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The 3.7 functionality enhances the user experience and value of Community WFM for agents, supervisors, as well as, the schedulers. We are excited to debut this new version at this prestigious event and to an audience that recognizes Community WFM’s exceptional value,” Gonos concluded.

WFMSG provides all upgrades free of charge to clients under standard maintenance. The 100 percent browser based solution means rapid, single point installations and Community WFM may be deployed in a variety of configurations including multiple flavors of virtual configurations. The product is licensed by agent only and is delivered with unlimited licenses for sites, supervisors and schedulers. Community WFM is a fully realized enterprise WFM solution and supports single site, multi-site, virtual site and virtual agent configurations on-demand and out-of-the-box. All menus are completely customizable for agents, supervisors and schedulers, on-demand.

About Community WFM & WFMSG

Community WFM enables clients to forecast their future call volumes using any one of five different methodologies and create unlimited set models for staff planning purposes. Schedule optimization is enabled using flexible scheduling approaches including fixed, floating, rotations and several flavors in between. Exceptional intraday management tools enable rapid tracking and notification of deviations to call volumes, staff schedules and real-time agent adherence. All of these features are delivered in a familiar web browser and the product is renowned for is unprecedented ease of use and rich flexible reporting options.

The WorkForce Management Software Group, Inc., spent over a decade exclusively providing workforce management consulting and optimization services to fortune 500 contact centers. In 2001 the WFMSG team designed the first version of Community. Ten years later, Community and WFMSG are recognized for outstanding features, delivering a premium on WFM investment and for outstanding customer service.

For more information about The WorkForce Management Software Group Inc’s Community workforce management solution, please call (866) 668-6870 or email sales@wfmsg.com or visit us on the web at www.wfmsg.com. Follow us on facebook @wfmsgcommunity or on twitter @wfmsg.

Contacts

WorkForce Management Software Group
Daryl A. Gonos, 877-668-6870, ext 801
gonos@wfmsg.com

WFMSG Sponsors Society of Workforce Planning Professionals

admin — Mon, 07 Feb 2011 19:35:18 +0000

Community Workforce Management Showcased at Annual Conference

FRISCO, Texas–(BUSINESS WIRE)–The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions today announced that they have sponsored the Society of Workforce Planning Professionals (SWPP) organization.

“Community is particularly appealing to industry professionals with experience with legacy WFM solutions and technologies,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “The SWPP industry experts demand power, flexibility, as well as, ease of use from their WFM solution. They quickly comprehend that Community is a fully realized, scalable enterprise workforce management product that exceeds their expectations. We have coupled powerful and unique features with an all inclusive pricing model and a free upgrade policy. SWPP is the forum that best accentuates these competitive advantages. We are particularly excited to present Community to SWPP members and be involved with their upcoming annual conference,” Gonos concluded.

The SWPP Annual Conference will be held March 23-25^th at the Opryland Hotel in Nashville, Tennessee. “SWPP is thrilled to have WFMSG join us as a sponsor for our organization and for the 2011 Annual Conference,” said Vicki Herrell, Executive Director, Society of Workforce Planning Professionals. “Our attendees are all contact center workforce managers and they are actively engaged in our industry. They routinely visit our web site as a valuable resource and attend the conference to stay current with all of the latest products and practices. Including WFMSG and the Community solution in that dialogue offers benefits for all of our members,” Herrell concluded.

Your relationship with your agents is personal, shouldn’t your workforce management system reflect that?

admin — Tue, 01 Feb 2011 22:00:29 +0000

Community brings your agents to life! You can even personalize the agent database!

Community, Personalized Workforce Management: What features you need, when you want them, ON-DEMAND!

admin — Tue, 01 Feb 2011 21:00:07 +0000

It only takes a few seconds to change!

All Inclusive Functionality Out-of-the-box! No Modules here. You get Enterprise WFM for all portals, all available to you ON-DEMAND!

admin — Tue, 01 Feb 2011 20:00:02 +0000

Community – Personalized Workforce Management, at the click of your mouse!

admin — Tue, 01 Feb 2011 19:30:09 +0000

Take a look at our Personalized bidding funtionality! Color codes are telling this agent ranked 38 of 85 what the probability is of her holding her bid selection based on the selections of agents ahead of her in the rank.

Community Workforce Management – Just one look and you will know that you just found your WFM solution.

admin — Tue, 01 Feb 2011 19:00:07 +0000