Frisco, TX (Business Wire) April 25, 2011 — The WorkForce Management Software Group, Inc. (WFMSG), the provider of the industry-redefining Community workforce management solution, today announced that it has further enhanced its library of ACD compatibility with the inclusion of the inContact® cloud ACD solution. “Community WFM is now compatible with over 20 distinct ACD platforms and versions,” said WFMSG Principle responsible for Sales and Marketing, Daryl A. Gonos. “What is different about our inContact integration is that our efforts resulted in a data depository that all inContact users may use for reporting services, not just those synchronizing with the Community WFM solution.  While the interface enables Community WFM to obtain all of necessary statistics for contact center forecasting, scheduling and agent adherence, it is robust enough that inContact customers can use it as a standalone application to archive and report on their inContact data locally. Our solution may be licensed directly from WFMSG and we will install the application remotely in less than a day,” Gonos added.

“WFMSG’s unique inContact adapter enables us to connect to inContact’s web service and configure, download and store any available data item presented through inContact’s web service to a SQL  Server database,” said WFMSG Principle for Product Management, Todd A. Cotharin. “Extended reporting and local access is a feature that we believe many of the inContact users would welcome and we are excited to make our solution available to them,” Cotharin concluded.