Community represents innovation, built on the unmatched expertise of WFMSG.

Partner Opportunities

Technology Resellers

WFMSG is actively seeking:

  • Referral Partners
  • Resellers
  • VARS
  • OEM Resellers
  • Independent Sales Agents

We offer strong incentives and will work closely with you to blend Community WFM into your existing offerings. WFMSG will provide sales training and sales support from product demonstrations to professional services delivery after the sale. Independent Agents have the opportunity to make significant commissions.

Consulting Partnerships

WFMSG Consultant Certification Program

WFMSG works with industry consultants to keep you up to date with the latest features and functionality available from Community WFM. Our Consultant Program features three levels of certification. Contact us today to see Community “Live” and receive a Community WFM Level I Certification, Contact Daryl Gonos at (877) 668-6870, ext 801 to discuss your relationship with WFMSG!

Existing Partnerships

  • Coordinated Systems, Inc. (CSI) delivers enterprise-ready call recording and workforce optimization solutions. CSI’s flagship solution, Virtual Observer, offers a lower cost of ownership, bulletproof implementations, and an extremely high value to price for customers, with an intense focus on doing whatever it takes to ensure customer success. For more information, please visit


    Virtual Observer Workforce Optimization Suite:
    Call Recording, Quality Monitoring, Performance Reporting, PCI Compliance, Speech Analytics, Desktop Analytics, Workforce Management

  • CXM develops intuitive, cost-effective, scalable solutions that redefine call center call recording and workforce optimization by providing best in class enterprise features and functionality at a price point attractive to both the enterprise and SMB contact centers. Features include; Recording, Screen Capture, Performance Evaluation and Coaching, Speech Analytics, PCI Compliance, Customer Satisfaction Surveys, Workforce Management and Desktop Analytics.
  • dvsAnalytics is an industry leading provider of customer interaction recording, quality management, and analytics software. Innovative, easy to use and PCI/HIPAA compliant, the Encore™ product suite features, automated coaching, post contact surveys, and dynamic search playlists for easy access to recorded interactions. dvsAnalytics has been successfully serving contact centers and enterprises of all sizes, across all industries, for 30 years. From its innovative solutions to exceptional support, employees, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience. Learn more at
  • Envision provides solutions to optimize your business and make an intelligent impact with voice of the customer data from phone, e-mail, chat and social media interactions, which leads to exceptional customer experiences. Envision’s industry-renowned Click2Coach® optimization solution fully integrates quality monitoring and management, eLearning, automated coaching, workforce management and analytics and performance management capabilities. The result is a robust and highly adaptable workforce optimization suite designed to meet the critical and unique needs of customer-focused organizations worldwide. Visit for more information.

  • Intradiem is the leader in intraday management solutions for contact centers. Its patented RightTime software increases agent performance and productivity by making idle time useful, enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication and other off-phone activities. Intradiem’s solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Intradiem’s solutions every day.
  • OpenText WFO Software has a 32-year history of innovation, holds 24 contact center technology patents, and provides enterprise contact center customers around the world with call recording, integrated workforce optimization and advanced analytics. Our workforce optimization solution, OpenText™ Qfiniti, is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability recording, coaching and eLearning, performance management, and surveying. OpenText™ Explore is our speech and Voice of Customer analytics product that enables the enterprise to gain customer behavior insights in multi-channel, multi-language contact center environments. Learn more at
  • The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.