Community represents innovation, built on the unmatched expertise of WFMSG.

Partner Opportunities

Technology Resellers

WFMSG is actively seeking:

  • Referral Partners
  • Resellers
  • VARS
  • OEM Resellers
  • Independent Sales Agents

We offer strong incentives and will work closely with you to blend Community WFM into your existing offerings. WFMSG will provide sales training and sales support from product demonstrations to professional services delivery after the sale. Independent Agents have the opportunity to make significant commissions.

Consulting Partnerships

WFMSG Consultant Certification Program

WFMSG works with industry consultants to keep you up to date with the latest features and functionality available from Community WFM. Our Consultant Program features three levels of certification. Contact us today to see Community “Live” and receive a Community WFM Level I Certification, Contact Daryl Gonos at (877) 668-6870, ext 801 to discuss your relationship with WFMSG!

Existing Partnerships

  • Coordinated Systems, Inc. (CSI) delivers enterprise-ready call recording and workforce optimization solutions. CSI’s flagship solution, Virtual Observer, offers a lower cost of ownership, bulletproof implementations, and an extremely high value to price for customers, with an intense focus on doing whatever it takes to ensure customer success. For more information, please visit www.csiworld.com

     

    Virtual Observer Workforce Optimization Suite:
    Call Recording, Quality Monitoring, Performance Reporting, PCI Compliance, Speech Analytics, Desktop Analytics, Workforce Management

  • A global provider of customer service and contact center support, Culture  Service Growth (CSG) is revolutionizing the Business Process Outsourcing (BPO) industry. Founded by two of the most experienced and respected experts in customer service and contact center management – and further supported by a “dream team” of advisors – CSG offers an affordable, world-class outsourcing solution for organizations committed to delivering unparalleled quality and customer experiences. We offer not only best-in class BPO solutions, but the highest caliber Customer Relationship Management Consulting, Leadership/Management Training, and Technology Consulting, as well.

  • CXM develops intuitive, cost-effective, scalable solutions that redefine call center call recording and workforce optimization by providing best in class enterprise features and functionality at a price point attractive to both the enterprise and SMB contact centers. Features include; Recording, Screen Capture, Performance Evaluation and Coaching, Speech Analytics, PCI Compliance, Customer Satisfaction Surveys, Workforce Management and Desktop Analytics.
  • dvsAnalytics is an industry leading provider of customer interaction recording, quality management, and analytics software. Innovative, easy to use and PCI/HIPAA compliant, the Encore™ product suite features, automated coaching, post contact surveys, and dynamic search playlists for easy access to recorded interactions. dvsAnalytics has been successfully serving contact centers and enterprises of all sizes, across all industries, for 30 years. From its innovative solutions to exceptional support, employees, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience. Learn more at www.dvsanalytics.com.
  • Envision provides solutions to optimize your business and make an intelligent impact with voice of the customer data from phone, e-mail, chat and social media interactions, which leads to exceptional customer experiences. Envision’s industry-renowned Click2Coach® optimization solution fully integrates quality monitoring and management, eLearning, automated coaching, workforce management and analytics and performance management capabilities. The result is a robust and highly adaptable workforce optimization suite designed to meet the critical and unique needs of customer-focused organizations worldwide. Visit www.envisioninc.com for more information.

  • Gartner, Inc. is the world’s leading information technology research and advisory company. We deliver the technology-related insights necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries.
  • Intradiem is the leader in intraday management solutions for contact centers. Its patented RightTime software increases agent performance and productivity by making idle time useful, enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication and other off-phone activities. Intradiem’s solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Intradiem’s solutions every day.
  • OpenText WFO Software has a 32-year history of innovation, holds 24 contact center technology patents, and provides enterprise contact center customers around the world with call recording, integrated workforce optimization and advanced analytics. Our workforce optimization solution, OpenText™ Qfiniti, is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability recording, coaching and eLearning, performance management, and surveying. OpenText™ Explore is our speech and Voice of Customer analytics product that enables the enterprise to gain customer behavior insights in multi-channel, multi-language contact center environments. Learn more at opentext.com/qfiniti.
  • The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.
  • UNIVERGE is NEC’s IP architecture that unifies multimedia networks. It has been contributing to the improvement of our clients’ intellectual productivity by integrating voice and data networks while creating the optimal mobile environment with systems designed for specific businesses and industries. For over a century NEC has been providing services in a wide range of fields spanning the globe, from government agencies as well as educational, medical and financial institutions to the manufacturing and entertainment industries.