Technology Partners

WFMSG offers aggressive incentives and is actively seeking resellers. Please email us at sales@wfmsg.com to discuss our programs.

A global provider of customer service and contact center support, Cooney Solutions Group (CSG) is revolutionizing the Business Process Outsourcing (BPO) industry. Founded by two of the most experienced and respected experts in customer service and contact center management – and further supported by a “dream team” of advisors – CSG offers an affordable, world-class outsourcing solution for organizations committed to delivering unparalleled quality and customer experiences. We offer not only best-in class BPO solutions, but the highest caliber Customer Relationship Management Consulting, Leadership/Management Training, and Technology Consulting, as well.

Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.

Gartner, Inc. is the world’s leading information technology research and advisory company. We deliver the technology-related insights necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries.

Symon is a global in-venue digital signage solution company. Symon’s digital signage hardware, software and services enable companies to greatly enhance their internal and external communications by collecting and displaying real-time information and by creating, managing and broadcasting all kinds of digital media content. Symon’s digital signage network solutions allow organizations to cost-effectively “narrowcast” dynamic content on HD digital signage displays or computer desktops located virtually anywhere. Digital Signage is also referred to as: Dynamic Signage, Digital Signs, Electronic Signage, Digital Media Advertising, Digital Signage Network, In-store TV Network, Captive Audience Network, Narrowcasting Network, Out-of-home Media Network, Digital Media Network, Advertising Network.

Synergy Vision Partners is a technology focused company dedicated to providing leading edge solutions to worldwide businesses in strategic management, collaboration, call and data center deployments and virtual infrastructure implementations

UNIVERGE is NEC’s IP architecture that unifies multimedia networks. It has been contributing to the improvement of our clients’ intellectual productivity by integrating voice and data networks while creating the optimal mobile environment with systems designed for specific businesses and industries.

For over a century NEC has been providing services in a wide range of fields spanning the globe, from government agencies as well as educational, medical and financial institutions to the manufacturing and entertainment industries.

Upstream Works delivers contact center solutions for companies that view their customer service as a strategic competitive advantage and want to improve both their existing infrastructure and their satisfaction ratings. Upstream Works improves connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues efficiently while in compliance with business rules. The result is an improvement in agent training and management capabilities along with improved first-call resolution rates, which reduces customer churn, lightens overall call volumes and raises employee morale. As a result, contact centers become more productive with improved customer satisfaction ratings.

Headquartered in Grand Rapids, Michigan since 1988, Voice Data Systems, LLC (VDS) has quickly become a leader in providing Nortel products and solutions. As a Nortel Elite Advantage Partner, VDS is proud to present intelligent solutions, expert resources and professionalism. VDS has completed product expertise certifications across Nortel’s complete data, voice and applications portfolios for its enterprise customers. With Nortel Qualified Sales Professionals (QSP), certified design and support personnel, VDS offers the most advanced in-house support service professionals. From field technicians to application engineers, VDS takes pride in its experienced team of Nortel Certified Expert engineers dedicated to our clients’ success. As an Elite Partner, VDS employs only the best certified technicians in the industry and has achieved Nortel’s top level of performance. Voice Data Systems is committed to providing organizations with competitive-edge solutions including Unified Communications that are needed in today’s service-oriented and fast-paced work environment. Unlike other providers, VDS invests exclusively in the one proven manufacturer – Nortel, to deliver quality products and solutions. With VDS, you can be assured of working with expert technicians and staff who understand Nortel products and services, while keeping pace with the latest technology and resources to assist your organization – now and into the future.