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Accurately forecast demand through Community’s advanced reporting features.
Overview
Forecasting
Agile Scheduling
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Agent Portal
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Reporting
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Agent Daily Adherence Report
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Agent State Transactions Report
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Agent Adherence Violation Conversion
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Real-Time Adherence Alerts
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Agent Cross-Training Clusters Report
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Agent Cross-Training Report
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Daily Contact Volume Report
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Daily Contact Volume Report - Pie Chart
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Intraday Performance Report - Contact Volume
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Intraday Performance Report - Executive Summary
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Intraday Performance - Staffing
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Schedule Analytics Report
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Daily Schedule Analysis Report
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Event Summary Executive Overview
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Schedule Daily Paid Hours Report
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Schedule Service Grade Summary
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Weekly Schedule Staffing Analysis
