Community Resource Center

Resource Center

Community Everywhere Brochure

Brochure: Are your agents engaged in the scheduling process?

Community Everywhere™ is a critical component to your WFM platform, providing cohesive communications between agents, supervisors, and analysts. Community Everywhere™ ensures that the most accurate and timely information is available to everyone across the contact center. Download this brochure to learn more about the features of Community's mobile application, Community Everywhere™.

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Workforce Management Software eBook

eBook: Are you tired of chasing your service demands using spreadsheets?

The biggest challenge with forecasting and scheduling using spreadsheets is the ability to move activities and adjust schedules based on changing demand. Therefore, you're always in reaction mode. Community provides the tools for contact centers to have the right number of agents with the right skills, at the right time, across all channels throughout the day.

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