Minimize costs. Maximize agent productivity.

Minimize costs and maximize agent productivity with Community's schedule optimization wizard.

Community users have the ability to influence the scheduling engine to minimize costs, maximize coverage or use a balanced approach following the easy to use wizard.

Schedules Configuration

Community's detailed reports indicate the cost of schedules by event type, individual agent and attribute based on the average hourly wage in the site.

Schedule Reports

Community users also have summary and detailed visibility into the projected service level delivery of each schedule run by site, and for all queues or activities.

Schedule Summary Report