The state-of-the-art forecasting, scheduling and communications platform.
Community's browser-based application delivers enterprise workforce management features and one-of-a-kind ease of use.
Community is elegantly packaged for easy use by all your contact center personnel, from agents and supervisors to schedulers and managers. Community is coupled with a culturally sensitive and consultative approach that brings our expertise to bear on your unique challenges. WFMSG’s proven Steps-to-Success methodology will properly assess your needs, automate countless processes and capture the efficiencies associated with uniquely powerful tools including forecasting, schedule optimization, streamlined intraday management and real time agent adherence and alerts.
Schedulers, supervisors and agents will be acting collaboratively to execute your unique workforce management strategy and become an agile workforce that readily responds to the dynamics of your customers and their behavior.
Community is built on a non-proprietary familiar Microsoft architecture. Windows Server and SQL Server are the primary platform requirements and may be supported in a variety of topologies.
Detailed hardware specifications for your specific environment are a planned step in the deployment process and will be provided on request during evaluation.
- Windows Server 2008, 2012
- SQL Server 2008, 2012
- Single or multi-server deployments
- High-availability topologies
- Virtualize any portion of your deployment
- 100% browser-based, no client install
- No Flash or Java required
Community utilizes a modern integration approach that takes the hassle out of 3rd party interoperability.
- Direct database integration
- Web services integration
- RESTful service integration
- Twilio service integration
- Simple SMTP integration
- Custom menu integration
Community supports an extensive library of off-the-shelf integration options, but should you find yourself in need of integration to a non-supported device, such as an internally developed contact database or eLearning platform, Community offers a powerful, yet simplified tool kit for quickly building reliable interfaces. Community supports multiple simultaneous interfaces, and associates unique time zone affinity to each and every device.