The Community Difference
15 17 20 Reasons Why Community Workforce Management is the Intelligent Choice
for Enterprise Workforce Optimization – Guaranteed Lowest Cost, Fully featured, Lowest Cost of Ownership – Free upgrades, Outstanding Support Reputation
1. Lower Cost of Purchase - Buy, Lease purchase or Subscribe from $10/agent/month.
2. All inclusive toolset for Administrators, Schedulers, Supervisors and Agents, NO Hidden cost or down the road “New MODULES.”
3. Unlimited sites, schedulers, supervisors and administrator licenses
4. Add sites, queues and groups on-demand FREE
5. Adopt multi-site, virtual site and virtual (in-home) agent strategies on-demand FREE
6. Direct integration into your ACD, No 3rd Party middleware, one included with your license!
7. Lower Cost of Ownership Free Upgrades under Maintenance!
8. Modern Architecture
- 100 % Web based, Windows 2003 or 2005, SQL Server 2005 or 2008
Multiple deployment options
Single Server Multiple Flavors of Virtual Configurations
9. Superior Forecasting and “What-if” Analysis
- Five forecasting models,
- Two Shrinkage Buckets
- Skills Analysis
10. Superior Schedule Optimization Control – Lowest cost, or maximum coverage
11. Superior Interactive Bidding Mechanism, we dare you to compare
12. Detailed Cost of Schedules
13. Enhanced Agent Adherence Reporting
14. Robust Portals for Agents and Supervisors
15. Customizable Menus by role, on-demand
16. Unique Communciation tools, Surveys, Broadcast Messages, Virtual Agent Swap Board, Once Click Notification….
17. Rapid Intelligent Deployment – Installed Tomorrow – Go live in as few as 5 weeks!
On-site three times, Train on-site with your exclusive staff, your historical data, your schedules etc.
Operational Training and Optimization visits included in for one low not-to-exceed cost
18. Heralded Support Team – Averege of 17 years WFM experience manning the WFMSG help desk.
19. Familiar with all competitive products, we speak your language!
20. The break-out, if not the best kept secret, in the industry!