WFM Resources
Workforce Management Resource Sites
These sites offer valuable insights into workforce management systems and practices, as well as, other contact center technologies:
Contact Center Pipeline
http://www.contactcenterpipeline.com/
Contact Center Pipeline is an instructional journal focused on the specific needs and challenges of the contact center delivered in print to your desk each month.
Contact Center World
http://north-america.contactcenterworld.com/
ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled – our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense.
CRM Exchange
CRMXchange is the premiere destination for information on call centers including: best practices, software products, services, training, and other valuable resources.
Contact Center Network Group
CCNG is the #1 network for call center / contact center and customer care professionals. The common vision of CCNG Members throughout the network is to provide these professionals with the opportunity to give and get both knowledge and support from…
ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.
Society of Workforce Planning Professionals
The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.
