Community represents innovation, built on the unmatched expertise of WFMSG.

The WFMSG Advantage

A heritage of unmatched workforce management expertise - The WFMSG team spent nearly a decade consulting exclusively within the workforce management industry prior to designing and delivering our own solution. This breadth of expertise, across all product lines, has enabled our team to develop a solution that addresses the rigorous demands of enterprise workforce managers, while eclipsing the inherent challenges associated with dated legacy technologies.

The WFMSG Story

The WorkForce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of industry leading workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern design of Community and our deployment and services models. That perspective sets us and our services apart.

Community embodies powerful features in support of Enterprise workforce optimization while delivering one-of-a-kind ease of use. WFMSG’s industry experience enables our customers to rapidly secure gains in productivity, and connect agents, supervisors and schedulers in a common communication portal, the Community Collaboration Exchange at incredibly low cost.

The WFMSG/Community story is still being written but industry pundits and those in touch with compelling, disruptive technologies have identified Community as the solution to watch. New releases continue to break new ground in our industry and we are committed to on-going innovation that lowers cost and raises expectations.

Management Team

DARYL A. GONOS CEO & Co-founder Responsibilities: Sales & Marketing

Daryl Gonos has spent the past 25 years focused exclusively on workforce management system and services sales and marketing. He Co-founded the Workforce Management Software Group in 2005 and previously founded the WorkForce Management Group in 1996. Prior to founding these ventures he held the position as Vice President of Sales for Cybernetics Systems International responsible for all of North America. CSI was successfully acquired in 1995.

TODD A. COTHARIN Vice President & Co-founder Responsibilities: Product Management and Operations

Prior to founding both WFMSG and WFMG. Todd Cotharin managed multiple contact centers for Citibank. He joined Cybernetics Systems International and held the position of Director of Customer Service responsible for all support and deployment personnel for the prominent workforce management solutions provider. Todd has both designed and influenced a number of workforce management solutions on the market today and is a widely recognized industry thought leader.

PETER A. SCHMIDT Research & Development Responsibilities: Product Development

Peter Schmidt has been the lead architect of Community solution since its inception in 2000. He has collaborated extensively with Todd Cotharin on features and design innovation for the Community solution leads WFMSG’s engineering development team. Peter holds a computer sciences degree from Texas A&M University.